FAQs
Here, based on our rich service experience, we have summarized several concerns when purchasing. If you have more detailed and professional questions, you are welcome to consult our customer service staff.
Product
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Q.
How about your warranty?
A.- All of our products for one year warranty.
- 24-hour telephone service.
- A large stock of components and parts, easily worn parts.
- Toolkit will attach with machine.
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Q.
Can robot be put on client's logo?
A.Yes.
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Q.
How can you guarantee we receive a good performance product?
A.Topstar applied series inspection process during production When the machine was finished. QC will provide inspection video and pictures for double check the quality control, and we will send the troubleshoot and solutions if needed.also third part or customers come to the factory have field inspection is welcome.
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Q.
Who do I talk to when I want to start an application?
A.Topstar has experiences of sales engineers to provide the assistance and support you require.
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Q.
How soon can you deliver the equipment?
A.1-7 days(stock available), customized equipment or no inventory machine normally need 30-35 days.
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Q.
What is your payment term?
A.The payment method is 70% prepayment, 30% balance before cargo delivery.
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Q.
How to buy your machine?
A.advise specification → confirm model&price→ sign a PI →pay the deposit, →machine manufacture→pay the balance→ ship out and provide the tracking number.